TDRA-compliant AI calling in the UAE.

AI calling is legal in the UAE — when it follows TDRA rules.

Since 27 August 2024, UAE Cabinet Resolutions No. 56 and 57 of 2024 govern all marketing calls — including those made by AI voice agents. The rules apply to every licensed company, free zones included.

Done right, automated calling is fully compliant. Done carelessly, penalties reach AED 150,000. LeadPilot is built so your outreach stays inside the lines from day one.

What the TDRA regulations require

Prior approval: businesses must register telemarketing activity with the TDRA before calling.

Calling hours: marketing calls are permitted only between 9:00 AM and 6:00 PM local time.

Local numbers: calls must use UAE numbers registered under your commercial licence — never personal numbers.

Do Not Call Registry (DNCR): consumers can opt out; companies must not call registered numbers, and must stop after a rejection.

Consent & data (PDPL): explicit opt-in consent is required to use customer data under the Personal Data Protection Law.

Records & reporting: every call must be logged and reportable to the authorities on request.

How LeadPilot keeps your AI calling compliant

Calling windows are enforced automatically — the AI never dials outside 9:00 AM–6:00 PM.

Outreach runs on your registered UAE numbers, tied to your commercial licence.

DNCR and opt-out logic is built in: rejected and registered contacts are suppressed automatically.

Every conversation is recorded, transcribed and logged — giving you the audit trail the regulations expect.

Consent capture and language are configured into the scripts, with PDPL-aligned data handling.

Note: this page is general information, not legal advice. Final compliance sign-off should be confirmed with the TDRA or your legal advisor.